Returns policy

Showers and spare parts can be returned within 10 working days of receipt of goods as long as they are unused and in their original packaging. After this time we reserve the right not to accept returns.

Please post the item to the following address ensuring you supply your name, address and contact number so we can organise a refund.

Gainsborough Bathroom Products Limited
C/O Aqualisa Products Limited
The Flyers Way
Westerham
Kent
TN16 1DE


You will receive a full refund within 30 days. You will be responsible for the cost of return to us unless the item is faulty, was sent to you in error or a substitute product was supplied.

If you have experienced a fault after the item has been used or outside of this 10 working day cooling off period, please call our customer services team for advice on 01959 560760.